Terms and conditions


 

PRIVATE CUSTOMERS

Payment is required with order by credit/debit card. Please ensure the expiry date, issue no./valid from date and 3 digit security code of your credit/debit card is shown. 
Yes, we DO STILL ACCEPT accept cheques and Postal Orders if you prefer to use them.

Please note minimum order value is £10 excluding VAT and carriage.
CARRIAGE IS FREE ON ALL ORDERS OVER £30 inc. VAT.

INSTITUTIONAL CUSTOMERS  

Hospitals, Day Centres, Hospices, Residential/Care Homes, Schools, Guides, Scouts, Clubs, etc. using an official purchase order can be invoiced with 30 day payment terms, otherwise payment must be made with order. Payments can be made via BACS, cheque or credit/debit card.

TRADE CUSTOMERS

CreativityDirect does currently not offer wholesale terms. 

Please note all goods delivered remain the property of CreativityDirect until payment is made in full.

DELIVERY TIMES

All orders are picked and packed at our central warehouse. Delivery times are between 
3–5 working days from receipt of order. 
All items ordered will be despatched in a single shipment. Any items out of stock will be cancelled and need to be ordered again. We will advise when the items will be back in stock on your delivery note.

DELIVERY CHARGES

We operate a standard delivery charge of £4.99 per order under £30 inc. VAT in value. Orders over £30 inc. VAT are delivered carriage free. Please also note special rates apply for larger items such as display units for example. Please ask customer services for details.

PRICES

All prices shown in the catalogue are in Pounds Sterling. Prices in brackets include VAT. Price changes may occur because of circumstances beyond our control but it is anticipated that the prices shown will remain valid throughout the period of this catalogue.

RETURN OF GOODS/REFUNDS

We feel sure you will be very satisfied with your purchase however if for some reason you are not you can return it. Unless we have made an error you will have to pay the return cost and the products can only be accepted in re-saleable condition and original packaging. Please ensure any return is made within 10 days of purchase.  If a product is received damaged or defective please notify customer services on 020 8566 1680 so that a replacement/credit can be arranged.

DESCRIPTIONS  

Every care has been taken to ensure that all specifications are correct at the time of printing, July 2013. However we must reserve the right to alter price or specifications without notice as circumstances dictate.

The catalogues, other printed materials and web site are all copyrighted and no part may be reproduced without prior permission.  

How to Order

Online: 
If you know the codes of the products you want, click on the Quick Order button above to send your order through to us straight away. 

if you'd prefer to look around a bit first, click on one of the links to the left to select a theme or product range and browse the delights you find there! To view the full catalogue, click on the Browse Main Catalogue button above. Before placing your order you'll be able to see if items are in stock and choose an alternative if necessary.

Email: 
order@creativitydirect.co.uk

By phone
0845 121 6875
Monday– Friday 9 am–5 pm

By post
Use our order form with the Freepost address. You can also use your own ordering procedure. 

CreativityDirect 
Freepost RTAB-ZCAK-AJCL
Transport Avenue
Brentford Middlesex
TW8 8BR

Please note: 
All prices listed are in Pounds Sterling, both ex. VAT and inc. VAT (in brackets). 

Customer Services

For all queries please call 020 8566 1680 9 am–5 pm Monday to Friday. If all operators are busy you can simply leave your details and we will return your call as soon as possible. You can also send an email to info@creativitydirect.co.uk. We will always endeavour to respond quickly!

We look forward to being of service! 

Glossary of Terms

EasyKIT denotes a complete set including all necessary materials for creative projects.

Bulk Discount

You can sometimes get a discount for bulk purchasing single items and the bulk purchasing options are clearly marked in the catalogue. Please note - it is not possible to obtain bulk discount for mixes and assorted items e.g. multi-colours of a single price series.

Bulk Buy 

The Bulk Buy ‘piggy bank’ logo denotes extra discount for larger quantities.

B2B 

The B2B label shows that the product is targeted at wholesale customers and businesses


CreativityDirect is working in partnership with Creativ Company.

FFFH

(The Joint Council for Creative and Hobby Materials)

Creativ Company is a member of the Joint Council for Creative and Hobby Materials - actively working on product safety
and the environment. 


FSC certification

This catalogue is printed on FSC paper that ensures sustainable forestry.